Support & FAQs

This page contains information on Contact details, How-to-update, and some FAQs.

👋🏼 Get in touch with us

Your questions, feedback, and concerns are important to us.

To get in touch with our team, please send an email to [email protected], and we’ll get back to you as soon as possible.

đź‘€ How to manage your free/paid membership settings?

Welcome, We’re so glad you’re here.

To modify your VIP membership settings, follow these steps:

  1. Head to stockmarketnerd.com

  2. Then enter your email address

    • After hitting “Send me a link,” go to your email inbox

  3. You’ll get an email soon after - open it and click on “Get Access”

  4. Then you’ll come back to this page, but it’ll look different. Click on the icon in the top right, and hit “Manage Subscription”

  5. Here you can do several things like: (see image below)

    • Edit your details, and include your name (if it’s not already there)

    • Unsubscribe completely from your Insider membership

    • Manage Subscription where you can edit your credit card details. (For our VIP Members)

That’s it!

If you have any questions or need more support, email us anytime at [email protected].

FAQs

  1. How do I cancel my membership?

    • To cancel your membership, simply go to the "Manage Subscription" section of the newsletter website and follow the steps to cancel. It's important to keep in mind that if you've already paid for a full month or year, there won't be an option for a partial refund. However, once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won't be charged again.

  2. How do I access my account on the website?

  3. I am a VIP member, and still, I can't see the Member Only content on the website.

    • Please make sure you are logged in with the email address that you used to pay for your membership.

  4. Can I change the email address my membership is connected to?

    • If you would like to change your email address, please contact us at [email protected], and we’ll be able to help you out. Please note that this may take 3-5 business days to go into effect.

  5. Can I switch from a monthly to a yearly membership?

    • Right now the only way to switch would be to cancel the existing membership, and then use the "Upgrade" page again to re-subscribe.

  6. Can I switch from an annual to a monthly membership?

    • Right now the only way to switch would be to cancel the existing membership, and then use the "Upgrade" page again to re-subscribe.

  7. Can I change the credit card used to pay for my membership?

    • To manage your subscription, simply login to the website and navigate to the "Manage Subscription" section. From there, click on the button labeled "Manage Subscription," which will open a new browser tab and take you to the Billing page. This page allows you to manage all of your billing information, including credit card information.

  8. Do I need a password to see the Insider section of the newsletter?

    • No. If you are an Insider, then you will automatically see the full version of the newsletter in your inbox, you will not see the paywall.

  9. Can I post Insider information on social media?

    • Yes! However, if others do not have a paid subscription, they won’t be able to see the full content.

  10. Am I able to gift a membership?

  11. Can I buy a membership for more than one person or for my company?

Terms of Use

For detailed information regarding our terms and conditions, please refer to our full Terms of Use document.

By accessing and using our website and services, you agree to abide by our terms and conditions as outlined in the above document. It is important to review the full terms and conditions to understand your rights and obligations when using our site. If you have any questions or need further clarification, please contact our customer support team at [email protected].

Privacy Policy

To understand how we collect, use, and protect your personal information, please read our Privacy Policy.

Our Privacy Policy outlines the types of information we collect, how we use it, who we may share it with, and the measures we take to safeguard your data. By using our website and services, you acknowledge and agree to the practices described in our Privacy Policy.

If you have any questions or concerns about the privacy of your information, please contact our privacy team at [email protected]. We are committed to ensuring the privacy and security of your personal data.

Refund Policy

Subscriptions can be cancelled at any but any agreed to payments for the remainder of the subscription are non-refundable.

Disclosure Policy

For detailed information regarding our Disclosure Policy, please refer to our full Disclosure Policy document.

By accessing and using our website and services, you agree to abide by our terms and conditions as outlined in the above document. It is important to review the full terms and conditions to understand your rights and obligations when using our site.

If you have any questions or need further clarification, please contact our customer support team at [email protected]